Frequently Asked Questions — PLS VIP Limo
How do I book a ride?
You can book online through our Reservation page, call us at +1 (415) 870-1333, or email contact@plsviplimo.com. We recommend booking at least 24 hours in advance for guaranteed availability.
What areas do you serve?
We serve the entire San Francisco Bay Area including San Francisco, San Jose, Oakland, Palo Alto, and 90+ cities. We also provide long-distance service to Sacramento, Monterey, and Santa Cruz. View our full service areas.
What vehicles are available?
Our fleet includes luxury sedans (Cadillac XTS, Mercedes S-550), SUVs (Cadillac Escalade, Chevrolet Suburban), executive vans (Mercedes Sprinter), and buses (Party Bus, Shuttle Bus, Motor Coach). View our full fleet.
Do you provide airport transfers?
Yes! We provide 24/7 airport transfers to SFO, OAK, SJC, SMF, MRY, and STS airports with real-time flight tracking. See our airport transfer service.
What is your cancellation policy?
Cancellations made 24+ hours before the scheduled pickup receive a full refund. Cancellations within 24 hours may be subject to a cancellation fee. Contact us for details.
Do you offer hourly rates?
Yes! Our hourly charter service starts at a 3-hour minimum and is perfect for events, wine tours, and flexible schedules.
Are your chauffeurs licensed and insured?
Absolutely. All PLS VIP Limo chauffeurs are professionally licensed (TCP), background-checked, drug-tested, and fully insured for your safety and peace of mind.
Can I request a specific vehicle?
Yes, you can select your preferred vehicle when booking. Vehicle availability depends on the date and time — we recommend booking early for your preferred choice.